• support employees and people managers by managing and responding to high-volume email inquiries and occasional meetings, navigating nuanced HR questions—digging into policy, troubleshooting HRIS issues, guiding leave of absence processes, and ensuring that recurring HR cycles run smoothly and accurately. • partner with managers on nuanced HR inquiries, including multi-faceted employment changes, policy interpretation, system troubleshooting, and multi-state compliance questions. • serve as a primary point of contact for leave of absence requests, guiding employees through applicable policies and entitlements. • monitor recurring employee and manager needs, surfacing opportunities to improve processes or clarify guidance with PositivelyHR leadership.