Location:

Remote PHS

Department:

ITS Technology Opex

Weekly Hours:

40

Status:

Full time

Shift:

Days (United States of America)

Job Summary:

ACCOUNTABILITIES

• Assists with the day-to-day maintenance and administration of back-office systems
• Responds to and resolves assigned support calls. Perform basic troubleshooting of packaging, deployment, and client‑side issues.
• Prepares project status reports for customers and management during deployments.
• Independently partner with application owners to gather requirements, build complex application packages, and validate deployment success
• Document packaging steps and deployment results in team repositories
• Lead medium‑sized deployment efforts including planning, scheduling, and stakeholder communication
• Perform advanced troubleshooting and root‑cause analysis for packaging and deployment failures
• Improve packaging standards and automation through scripting and tool enhancements
• Provide guidance to Engineer I team members and assist with onboarding
• Follow change‑management processes and adhere to organizational standards
• Provides support for on-site and off hour availability on 24/7 as part of an on-call rotation with other team members.
• Performs other duties as assigned.

This position can be worked remotely.

REQUIRED QUALIFICATIONS

Education: High School Diploma or equivalent
Skills:

• 3-5 years experience with Microsoft Endpoint Configuration Manger (MECM) or System Center Configuration Manager (SCCM)
• Solid PowerShell scripting capability
• Ability to independently manage packaging assignments
• Strong communication skills for cross‑team coordination

Years of Experience: 3-5

License: N/A

Certification: N/A

PREFERRED QUALIFICATIONS

Education:  Bachelor’s degree in IT, Computer Science, or related field

Skills:

• 3–5 years of enterprise packaging and deployment experience
• Experience optimizing packaging workflows or automation
• Demonstrated ability to mentor junior engineers
• Experience leading medium‑sized deployment efforts

Years of Experience: 5+

License: N/A

Certification: N/A

Salary Range: $57,200 - $139,256

We offer a competitive benefits package with coverage effective day one of employment which includes medical, dental, vision, company paid life insurance, paid time off, a 401k retirement plan, an employee assistance program and other voluntary coverage options and employee discounts.

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus. 

Benefits:

We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org

Equal Opportunity Employer/Drug-Free Workplace