At SCIEX, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. The Salary Range for this role is $100,000 - $120,000, with total compensation target of $180,000 - $200,000 annually. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Supervisor, Customer Technical Support – Informatics

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Company Site LinkedIn

Location

United States

Posted

33 days ago

Salary

$95K - $115K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Supervise the daily activities of a growing team of Informatics customer technical specialists • Manage and direct general workflow activities and ensure adherence to regulatory requirements, policies, and procedures • Collaborate with other business units and represent the customer technical support team in cross-functional Informatics meetings • Hire, develop, and perform performance reviews for a diverse team of technical specialists • Ensure staff is adequately trained on Informatics products • Drive continuous improvement within the department and participate in workshops and projects to enhance processes • Routinely review team metrics to ensure goals are met

Job Requirements

Bachelor’s degree in Information Technology, Clinical Informatics, Medical Technology or equivalent field
3+ years of experience in people leadership, which includes training, mentoring, developing team
Demonstrated experience managing customer grievances
Ability to support team outside of normal business hours