• Provide day-to-day support and service to assigned Santander clients via telephone and email • Identify opportunities to enhance client relationships through services and products • Conduct follow-up on all paperwork submitted • Handle daily customer requests such as account opening, wire processing, and transfers • Troubleshoot and investigate customer issues and onboard new clients • Support Relationship Managers by answering calls and preparing packages • Prepare and distribute weekly reports and assist with Compliance requested items