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Operations Engagement Manager
Location
United States
Posted
11 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role is instrumental in driving breakthroughs in healthcare across a global community that values diversity and fosters professional growth. The ideal candidate will leverage their experience within Academic Medical Centers to enhance strategic partnerships. You will be the key liaison between C-suite executives and operational teams, ensuring exceptional customer engagement while managing complex operational workflows. Your contributions will directly influence healthcare delivery, making a significant impact on both patients and the organization.
- Provide exceptional customer engagement and support to drive partnership performance.
- Deliver an outstanding customer experience through clear communication and proactive relationship building.
- Lead strategic engagement across the customer’s organization, including budgeting and KPI alignment.
- Collaborate across business lines to ensure transparency around challenges and risks.
- Respond efficiently to concerns and support problem resolution.
- Contribute to broader Enterprise Services Operations initiatives as needed.
Qualifications
- Direct leadership experience within an Academic Medical Center environment.
- A deep understanding of regulatory, research, and educational missions unique to AMCs.
- Ability to develop short- and long-term operational and capital plans.
- Strong knowledge of health system service line operations.
- Results-driven mindset balancing customer impact and business objectives.
- Project management capabilities in fast-paced settings.
- Excellent communication skills engaging with executives and teams.
Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Life insurance and disability coverage.
- Generous paid time off and sick leave policies.
- Support for professional development and growth opportunities.
- Flexibility in work arrangements to support work-life balance.
Job Requirements
- Direct leadership experience within an Academic Medical Center environment.
- A deep understanding of regulatory, research, and educational missions unique to AMCs.
- Ability to develop short- and long-term operational and capital plans.
- Strong knowledge of health system service line operations.
- Results-driven mindset balancing customer impact and business objectives.
- Project management capabilities in fast-paced settings.
- Excellent communication skills engaging with executives and teams.
Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Life insurance and disability coverage.
- Generous paid time off and sick leave policies.
- Support for professional development and growth opportunities.
- Flexibility in work arrangements to support work-life balance.
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