Field Systems Implementation Specialist
Location
United States
Posted
9 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Field Systems Implementation Specialist leads end-to-end software implementations for veterinary clinics, ensuring seamless onboarding, workflow alignment, and strong long-term adoption.
- Serve as the primary hospital-facing project lead from initial scoping through go-live and stabilization
- Partner cross-functionally with Internal Operations, Care Advancement, IT/Data, and Leadership to deliver projects on time, within scope, and aligned to business objectives
- Manage multiple concurrent implementations in a fast-paced environment
- Travel: Approximately 80%, including on-site go-live support as needed
Key Responsibilities
-
Implementation & Project Management
- Own the full implementation lifecycle from discovery through post-launch sustainment
- Develop and manage project plans, timelines, milestones, and risk tracking
- Ensure projects meet defined scope, quality standards, and KPIs
- Maintain accurate documentation in Smartsheet and other project management systems
- Manage multiple concurrent implementations while meeting deadlines
-
Client Leadership & Communication
- Serve as the primary point of contact for veterinary clinics throughout implementation
- Lead project meetings, status updates, and go-live coordination
- Provide consistent progress reporting to internal stakeholders
- Identify risks early and drive timely resolution
-
Training & Workflow Optimization
- Deliver structured, role-based software training (clinical and administrative teams)
- Align system configuration with clinical workflows, revenue processes, and operational best practices
- Support go-live readiness and on-site or remote launch activities
- Monitor adoption and recommend workflow improvements post-launch
-
Cross-Functional Collaboration & Process Improvement
- Partner with internal and external stakeholders to scope projects and define milestones
- Support integrations, feature launches, and system enhancements
- Contribute to standardized implementation playbooks and documentation
- Continuously refine processes to improve scalability and client experience
Qualifications
- 3+ years of experience in veterinary software implementation, training, customer success, or project management
- Direct experience working in a veterinary clinic or implementing veterinary software
- Experience managing complex, cross-functional projects
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to travel (70%)
Job Requirements
- 3+ years of experience in veterinary software implementation, training, customer success, or project management
- Direct experience working in a veterinary clinic or implementing veterinary software
- Experience managing complex, cross-functional projects
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to travel (70%)
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