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Role Description

The Program Coordinator provides administrative leadership and supervision to staff of the 988 Lifeline Services during assigned shift. Provides oversight of all services and ensures compliance with all relevant regulatory standards. Among the key duties of this position are the following:

• Supervises staff as assigned.
• Plans, trains and supervises the work of others engaged in professional and paraprofessional delivery of program specific services.
• Monitors daily operations and ensures that services are appropriately provided to clients and customers, providing immediate guidance as needed to Call Center’s staff.
• Monitors ACD phone system coordinating and overseeing incoming telephone requests.
• Directly supervises assigned staff.

Qualifications

• Experience with data entry is preferred.
• One (1) year of prior supervisory experience preferred.

Company Description

Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence-based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include:

• Inpatient, outpatient, partial hospitalization
• Screening, crisis stabilization
• Family/caregiver support, community outreach and case management
• Supportive housing, supported employment
• Prevention and consultation, employee assistance programs
• A licensed therapeutic school from preschool through high school

Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children, and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.