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Vibrant

A non-profit group of LGBTQ+ Entertainment Marketing Professionals

CRM Delivery Manager, Salesforce

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1-10Since 2023Company SiteLinkedIn

Location

United States

Posted

11 days ago

Salary

$87.6K - $117.1K / year

Bachelor Degree5 yrs expExperience acceptedEnglish

Job Description

• Assist in stakeholder interviews and workshops to gather requirements • Produce process maps, workflow documentation, and system impact analyses • Assist in user stories creation with clear acceptance criteria and definitions of ready • Assist in sprint ceremonies (planning, refinement, standups, reviews, retros) • Manage backlog prioritization and technical debt across sprints • Coordinate with Product, Engineering, QA, Data, Telephony, and vendors • Lead RCA (root cause analysis) efforts and maintain preventive improvement logs • Ensure Jira governance, workflow consistency, automation, and reporting • Support UAT planning and execution • Drive continuous improvement and Agile maturity across teams

Job Requirements

  • Bachelor’s degree in Business, Economics, Data Analytics, or related field (experience may be considered in lieu of a degree).
  • 5+ years of experience in Delivery Management, Agile PM, or hybrid roles
  • Salesforce experience required; Salesforce Admin or BA certification preferred
  • Jira workflow and reporting experience strongly preferred
  • Experience supporting multi-org Salesforce environments and integrations
  • Familiarity with contact center technologies, data governance, and enterprise delivery frameworks

Benefits

  • medical
  • dental
  • vision
  • supplemental income insurance
  • employer paid disability insurance
  • employer paid life insurance
  • pre-tax FSA for medical and dependent care
  • 401K available

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