We are seeking a proactive and detail-oriented Client Success Manager to support our US-based clients, specifically within the ABA (Applied Behavior Analysis) sector. This is a post-sale role focused on long-term client success, retention, and account growth through strong relati...

The Manager, Technical Customer Success will lead a team of Project Specialists and Analysts to deliver high-quality experiences for internal and external customers, focusing on relationship establishment and process consistency. This role involves driving results within scope, managing budgets, developing training materials, optimizing workflows, and accurately forecasting workload and resources.

The primary purpose of this role is to lead the deployment of successful analytics and insights solutions for prospective clients, which involves managing communication between engineering, product development, account, and client teams. This includes managing, mitigating, and reporting project risks while assuring client satisfaction with the delivery.

The Customer Advocate responds to various inquiries from members, providers, and agents, requiring interpretation of multiple contracts regarding benefits and claims. Responsibilities include providing high-level customer service via phone, letter, or walk-in, educating members, and accurately tracking all correspondence in a computerized system.