Client Success Manager
Location
United States
Posted
7 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
We are seeking a proactive and detail-oriented Client Success Manager to support our US-based clients, specifically within the ABA (Applied Behavior Analysis) sector. This is a post-sale role focused on long-term client success, retention, and account growth through strong relationship management.
- Manage a portfolio (book) of existing US-based client accounts.
- Serve as the primary point of contact post-implementation.
- Ensure ongoing client satisfaction and platform adoption.
- Support client retention and long-term account growth.
- Collaborate with Implementation Managers (who may have handled onboarding and training).
- Monitor account health and proactively address concerns.
- Maintain accurate documentation and communication records.
Note: This is not a sales or new business development role.
Qualifications
- Proven background in Customer Success or Account Management.
- Experience managing a book of business.
- Strong post-sale client relationship management experience.
Requirements
- Technical exposure such as setting up SFTP.
- Working with or understanding APIs.
- Healthcare industry experience.
- Candidates from fast-paced healthcare recruiting environments.
- Understanding the urgency and demands of healthcare clients.
Key Competencies
- Self-starter who does not require heavy hand-holding.
- Well-rounded and dependable.
- Fast learner on systems and platforms.
- Strong communicator.
- Detail-oriented and organized.
- Comfortable working in a fast-paced, high-demand client environment.
- Able to collaborate effectively within a team structure.
What Success Looks Like
- Clients remain engaged and satisfied long-term.
- Strong partnership built with ABA clients.
- Seamless collaboration with the existing CSM.
- Proactive account management rather than reactive support.
Job Requirements
- Proven background in Customer Success or Account Management.
- Experience managing a book of business.
- Strong post-sale client relationship management experience.
- Technical exposure such as setting up SFTP.
- Working with or understanding APIs.
- Healthcare industry experience.
- Candidates from fast-paced healthcare recruiting environments.
- Understanding the urgency and demands of healthcare clients.
- Key Competencies
- Self-starter who does not require heavy hand-holding.
- Well-rounded and dependable.
- Fast learner on systems and platforms.
- Strong communicator.
- Detail-oriented and organized.
- Comfortable working in a fast-paced, high-demand client environment.
- Able to collaborate effectively within a team structure.
- What Success Looks Like
- Clients remain engaged and satisfied long-term.
- Strong partnership built with ABA clients.
- Seamless collaboration with the existing CSM.
- Proactive account management rather than reactive support.
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