Expert care for women 40+. Made for midlife. Delivered by experienced clinicians. Covered by insurance.
Process Operations Manager, Customer Support
Location
United States
Posted
9 days ago
Salary
$120K - $130K / year
Job Description
Job Requirements
- 5+ years in Customer Support Operations, Call Center Operations, or Support Leadership in a scaled environment (healthcare a plus).
- Deep understanding of support metrics and how they inform operational direction.
- Prior management or team leadership experience (direct or dotted-line).
- Experience running or partnering closely with QA programs.
- Strong process mapping and documentation skills.
- Comfort working cross-functionally and influencing without authority.
- Bias toward action — you don’t just diagnose problems, you fix them.
Benefits
- Health, dental and vision
- Paid holidays
- Flexible time off
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