The Key Program Inc. is a private, non-profit human services agency and a provider of residential treatment programs, community-based support and outreach services, and mental health clinic services. Key works in conjunction with MA, NH, and RI child, youth, and adult servicing agencies. Key is committed to diversity, equity, and inclusion and committed to hiring employees that reflect the diverse communities that we serve.
IT Support Technician
Location
United States
Posted
8 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The IT Support Technician will be responsible for resolving hardware and software issues, assisting with network troubleshooting, and ensuring the smooth operation of our technology infrastructure.
- Provide application, network, operating system, and hardware support to end-users on a variety of issues
- Respond to telephone calls, emails, and personal requests for technical support
- Provide onsite assistance as needed
- Provide technical support for laptop, desktop, printer, and network connectivity issues as well as applications
- Responsible for all aspects of the security and health of our network and hardware including but not limited to antivirus protection, patch management, data encryption, etc.
- Install, manage, and support various Windows operating systems and applications
- New end-user setups and email account configuration
- Image new computer hardware in preparation for deployment to end-user, install and update computer software
Qualifications
- An associate or bachelor's degree in Computer Science, Information Systems, or related discipline
- Two years of technical experience working with network infrastructure, servers, and telecommunications
- Proficiency in Windows operating systems including Windows 11 and Microsoft Office Suite
- Understanding of TCP/IP technologies such as DHCP, DNS, and related troubleshooting tools
- Solid network troubleshooting skills - TCP/IP concepts and LAN/WAN issues
- Experience working with Windows Active Directory and Office 365
- Ability to configure and monitor antivirus and email security tools
- Experience with SonicWall firewalls, exacqVision NVR, and Verizon MDM is a plus
- The physical requirements associated with this job for lifting up to 30 lbs
- Will be required to travel
Requirements
- Competitive hourly wage: $26.00 - $30.85
- Additional compensation for bilingual skills and employee referral bonus program
- Blue Cross Blue Shield Blue Benefits covering over 90% of medical premiums and 70% for dental premiums
- Tuition assistance for any degree or certification program
- Scholarship opportunities for clinical-related graduate programs
- 3 weeks vacation, 2 weeks sick time, 3 days personal, 3 days bereavement, and 12 paid holidays for full-time staff
- Free, confidential employee assistance program for employees and adult household members
- Mileage reimbursement for work-related travel
- 403(b) retirement savings account (tax-deferred)
- Pre-tax childcare
Benefits
- Intensive training, professional development, and opportunities for advancement are available
Company Description
The Key Program Inc. is a private, non-profit human services agency and a provider of residential treatment programs, community-based support and outreach services, and mental health clinic services. Key works in conjunction with MA, NH, and RI child, youth, and adult servicing agencies.
Key is committed to diversity, equity, and inclusion and committed to hiring employees that reflect the diverse communities that we serve.
Job Requirements
- An associate or bachelor's degree in Computer Science, Information Systems, or related discipline
- Two years of technical experience working with network infrastructure, servers, and telecommunications
- Proficiency in Windows operating systems including Windows 11 and Microsoft Office Suite
- Understanding of TCP/IP technologies such as DHCP, DNS, and related troubleshooting tools
- Solid network troubleshooting skills - TCP/IP concepts and LAN/WAN issues
- Experience working with Windows Active Directory and Office 365
- Ability to configure and monitor antivirus and email security tools
- Experience with SonicWall firewalls, exacqVision NVR, and Verizon MDM is a plus
- The physical requirements associated with this job for lifting up to 30 lbs
- Will be required to travel
- Competitive hourly wage: $26.00 - $30.85
- Additional compensation for bilingual skills and employee referral bonus program
- Blue Cross Blue Shield Blue Benefits covering over 90% of medical premiums and 70% for dental premiums
- Tuition assistance for any degree or certification program
- Scholarship opportunities for clinical-related graduate programs
- 3 weeks vacation, 2 weeks sick time, 3 days personal, 3 days bereavement, and 12 paid holidays for full-time staff
- Free, confidential employee assistance program for employees and adult household members
- Mileage reimbursement for work-related travel
- 403(b) retirement savings account (tax-deferred)
- Pre-tax childcare
Benefits
- Intensive training, professional development, and opportunities for advancement are available
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