This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves supporting organizations during Pacific Time business hours. You’ll spend your time working through technical issues, helping users, and resolving the kinds of problems that require real troubleshooting rather than simple resets.

• Handle incoming service tickets for our West Coast client base
• Troubleshoot and resolve advanced technical issues across servers, endpoints, and cloud platforms
• Support Microsoft environments including Microsoft 365, Azure, Windows Server, and Active Directory
• Work through networking issues involving firewalls, VPN connections, DNS, and general connectivity
• Take ownership of issues from start to finish and keep clients updated along the way
• Collaborate with senior engineers when projects or escalations require deeper involvement
• Document solutions and contribute to internal knowledge and best practices

Qualifications

• MSP experience required

Requirements

• Previous experience working at a Managed Service Provider
• Strong troubleshooting instincts and the patience to track down root causes
• Solid background supporting Microsoft 365, Windows environments, and common SMB networking setups
• Comfortable communicating directly with end users and client stakeholders
• Able to manage priorities and work independently in a remote environment
• Curious mindset and the ability to learn new technologies quickly

Benefits

• 100% remote position
• No travel required
• Work schedule aligned with Pacific Time business hours
• Supportive engineering team with opportunities to continue growing technically