QBench

The Product Manager will champion the use of AI to enhance internal product team effectiveness by prototyping, planning sprints, and managing release documentation, while also owning the definition, specification, and shipment of AI-native features within the Company product itself.

This role involves leading the implementation and deployment of the Company software, followed by providing long-term account management support to ensure customer adoption and growth. Key tasks include planning implementation schedules, defining goals, tracking progress, performing requirements analysis, and delivering customer training presentations.

We are seeking a Customer Success Manager (CSM) to own the post-implementation customer lifecycle for our SaaS LIMS platform. In this role, you will act as a trusted advisor to laboratory, quality, IT, and executive stakeholders—driving product adoption, measurable business outco...

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