Carrum Health

Patient Experience Director redefining healthcare experience at Carrum Health

The Director will own the end-to-end patient journey architecture, unifying Care, Product, Tech, and Marketing touchpoints to ensure patients feel supported and empowered. Key tasks include identifying friction in the patient funnel, executing a strategic roadmap to eliminate non-value-added time, and architecting an inspiring and efficient vision of care.

Entry-level role supporting healthcare operations at Carrum Health

The associate will support the Provider Operations & Account Management team by collaborating on the implementation of new Center of Excellence services, managing daily provider billing tasks, and tracking operational KPIs. They will also organize critical documentation and identify small operational inefficiencies to streamline workflows.

The Director will lead, scale, and modernize high-volume patient engagement operations, focusing on driving revenue through patient enrollment and optimizing a large non-exempt workforce. This involves evolving the function into a modern, multi-modal engagement hub that balances empathetic service with commercial results.

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