The leading Postgres data and AI company

CX Digital Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 501-1,000Since 2004H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

45 days ago

Salary

Not specified

5 yrs expEnglish

Job Description

• Build and execute a comprehensive digital customer success strategy that delivers measurable impact on NRR, GRR, product adoption, and customer satisfaction. • Own the tech stack, align campaigns to customer segmentation and journey mapping. • Lead the integration of Totango with marketing automation tools to orchestrate multi-channel campaigns. • Develop and execute comprehensive one-to-many strategies including webinars, digital workshops, user communities, and knowledge base content. • Define success metrics and build reporting frameworks that demonstrate the business impact of digital CS initiatives.

Job Requirements

5+ years of customer success experience with at least 2 years specifically in digital CS or scaled customer programs in B2B SaaS or enterprise software environments.
Deep hands-on experience with customer success platforms such as Gainsight or Totango, including journey orchestration, health scoring, and analytics capabilities.
Proven expertise with marketing automation platforms like Marketo or Pardot, including campaign design, email automation, lead scoring, and integration with CRM systems.
Strong analytical mindset with the ability to segment customers based on behavior, firmographics, and product usage data.

Benefits

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness.
We provide access to CuraLinc to aid employees in health and wellness tips and practices.
Wellness Fridays extending to December 2026!