• Serve as one of the primary points of contact for new customers during onboarding, delivering a consultative and polished client experience. • Conduct AI testing, prompt refinement, and model behavior validation to ensure high accuracy and strong performance before go-live. • Configure customer accounts, integrations, and workflows across the ZyraTalk platform. • Experience with platforms like ServiceTitan, Housecall Pro, Service Fusion, and other FSMs is a major bonus. • Collaborate closely with Product, Engineering, and Customer Success teams to solve onboarding challenges and ensure a smooth technical setup. • Communicate clearly with clients regarding onboarding progress, configuration decisions, and technical work completed. • Troubleshoot issues, escalate when needed, and guide customers on best practices that maximize early adoption. • Maintain detailed documentation in the CRM to track onboarding stages, timelines, and deliverables. • Drive each account toward a fast, successful, and confident go-live while ensuring quality and accuracy at every step.