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NRC Health

We help healthcare organizations better understand the people they care for and design experiences that inspire loyalty.

Manager, Technical Customer Success

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 1983H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

12 days ago

Salary

$90K - $121K / year

No structured requirement data.

Job Description

At NRC Health, we promise to help our customers bring human understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same human understanding to each other. Come where culture is everything.  
 
Our associates. . .
 
Have Purpose – we do work that matters for our partners, the community, and the healthcare industry.
  Innovate with us to move healthcare forward.
  Give back to the community with paid volunteer time off.
 
Think Boldly – we have big ideas and are empowered to “think like an owner.”
  Fit your role and do what you love.                                                                                                                                                           
  Grow and develop along a career path designed by you.
 
Feel Connected – our favorite thing about our workday is each other.
  Support one another – no one says, “That’s not my job.”
  Celebrate with each other at beer:30, virtual events, and company gatherings.
 
Be Understood – we are each unique and want to live our best lives at work and home.
Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.
Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.
 
Who we want
  • Does quality, accuracy and process efficiency keep you up at night and always a top priority in your work?
  • Do you have a knack for connecting with others and building strong relationships with those you work with?
  • Are you an overachiever who can manage multiple deadlines and projects while simultaneously managing a team of motivated associates?
  • Do you possess the ability to drive business strategy and implement plans to streamline processes?  
  • Are you highly motivated by our mission and delivering world-class service to our clients? 
 
What you will do
As the Manager, Technical Customer Success, you’ll be responsible for leading a team of Project Specialists and Analysts to ensure they are providing the highest quality experience to internal and external customers. This role is highly interactive with customers and internal teams, and includes establishing relationships, creating consistent processes, driving results within the contracted scope and managed budget expectations, developing, and implementing training programs and process documentation for team members, managing workflow optimization initiatives, and accurately forecasting and planning workload and resources. You’ll partner with Customer Strategy leadership to ensure seamless integration of the project teams, providing role clarity and support for the common goals. You ensure the Technical Customer Success team is properly staffed, appropriately trained, and aligned on metrics and deliverables. 
 
What you need
  • Bachelor’s degree required
  • 3 – 5 years’ experience in an operational and/or customer success environment 
  • Experience in the healthcare industry is strongly preferred 
  • Excellent verbal, written and interpersonal communication skills
  • Strong organizational skills, ability to prioritize and attention to detail, accuracy and follow-through are essential
 
Compensation
In the spirit of pay transparency, we are excited to share the base salary range for this position is $90,000 - $121,500, exclusive of fringe benefits or potential bonuses. Some of our roles offer performance-based variable compensation. Eligibility and potential payouts vary depending on the role and are tied to performance metrics. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.
 
While this position may allow for a work from home environment, candidates must live in the Lincoln, Nebraska and surrounding areas 
 
In general, NRC Health’s positions are closed within 30 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.
 
Applications will be accepted on an on-going basis. 
 
Inclusion & Belonging 
At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.
 
Have Purpose. Think Boldly. Feel Connected. Be Understood.

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