• Own customer adoption, onboarding, and continued success at your customer base. • Document adoption and success • Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure • Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals • Voice support for new product features & provide customer feedback to New Relic product management and engineering groups • Maintain a deep understanding of the customer’s business as well as their technical environment • As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.