• Lead and mentor a high-performing client services team, fostering a culture of accountability and client success. • Oversee the implementation and execution of Sureify’s solutions, ensuring on-time delivery and high-quality outcomes. • Establish best practices for client service delivery, streamlining processes and optimizing resources. • Serve as the primary liaison for clients, building strong partnerships and ensuring Sureify’s solutions align with clients’ strategic goals. • Work closely with Product, Engineering, Sales, and Customer Support teams to align client needs with Sureify’s capabilities and roadmap. • Regularly update internal and external stakeholders on project status, risks, and strategic initiatives.