Next-generation travel rewards.
Customer Experience Specialist
Location
United States
Posted
11 days ago
Salary
$75K - $85K / year
Job Description
Job Requirements
- 3+ years of experience in Customer Experience, Support, or Operations, preferably in fintech or similarly regulated, high-touch environments (banking, airlines, travel).
- Experience handling escalations and exercising sound judgment in customer-facing roles
- Proven ability to grow into subject matter expertise - people trust your answers and decision-making
- Strong written and verbal communication skills, with the ability to explain complex topics clearly
- Ability to operate independently with high ownership and minimal day-to-day direction
- Comfortable operating in ambiguity within a scaling startup, with the confidence to ask thoughtful questions, give candid feedback, and surface concerns constructively
- Ability to work Eastern hours and flexibility to support evenings, weekends, or holidays as volume requires
Benefits
- Competitive salary and stock option plan
- Medical, dental, and vision insurance
- 401(k) plan with 5% company match
- Flexible vacation policy
- Fully remote work environment
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