Customer Technical Support Specialist
Location
United States
Posted
15 hours ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Customer Technical Support Specialist provides technical and functional support to military, civilian, and contractor personnel utilizing Department of Defense travel systems managed by the Defense Travel Management Office (DTMO). These roles support enterprise-level travel platforms including:
- Defense Travel System (DTS)
- Government Travel Charge Card (GTCC) programs
- Associated financial management interfaces
The specialist ensures timely resolution of user issues related to:
- Authorizations
- Vouchers
- Travel policy compliance
- System access
- Account management
Location: Remote. The selected candidate must be currently located in, or willing to relocate to, a state supported by Tripoint Solutions corporate offices: AL, AZ, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MI, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA. (No relocation assistance provided)
Qualifications
- Active Secret Clearance (or ability to obtain)
- 2+ years of Help Desk or Service Desk experience in a federal or DoD environment
- Experience supporting enterprise financial or travel systems
- Familiarity with:
- Defense Travel System (DTS)
- Joint Travel Regulations (JTR)
- CAC/PKI authentication
- ITSM ticketing systems (ServiceNow preferred)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, mission-focused environment
Requirements
- Active or eligible Secret U.S. Government Security Clearance
Benefits
- Medical, Dental, Vision benefits with a national provider network
- Flexible Spending and Health Savings Accounts (FSA & HSA)
- Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental Supplemental Insurance
- Paid time off (PTO)
- 11 paid holidays
- 401(k) Retirement Plan
- Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications
- Monthly transportation, parking, and cell phone service reimbursement
Job Requirements
- Active Secret Clearance (or ability to obtain)
- 2+ years of Help Desk or Service Desk experience in a federal or DoD environment
- Experience supporting enterprise financial or travel systems
- Familiarity with:
- Defense Travel System (DTS)
- Joint Travel Regulations (JTR)
- CAC/PKI authentication
- ITSM ticketing systems (ServiceNow preferred)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication skills
- Ability to work in a fast-paced, mission-focused environment
- Active or eligible Secret U.S. Government Security Clearance
Benefits
- Medical, Dental, Vision benefits with a national provider network
- Flexible Spending and Health Savings Accounts (FSA & HSA)
- Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental Supplemental Insurance
- Paid time off (PTO)
- 11 paid holidays
- 401(k) Retirement Plan
- Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications
- Monthly transportation, parking, and cell phone service reimbursement
