• Ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism. • Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100% • Answering release of information related telephone calls and inquiries accurately and timely. • Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence. • Document all calls, inquiries and resolution in detail in appropriate areas of our software systems. • Follow all department and/or site specific processes and procedures accordingly. • Meet and maintain the department’s productivity and quality assurance expectations. • Responsible for following all company policies and procedures as posted or communicated by management. • Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence. • Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately. • Perform work in accordance with the training and direction provided and adheres to facility specific procedures • Attend mandatory employee in-service meetings and/or training sessions, if so directed • Maintain an acceptable attendance record and reports to work as scheduled. • Perform other duties as assigned.