• Manage the customer service inbox and respond to client inquiries with warmth and professionalism • Support client communication, scheduling, and administrative coordination • Lead onboarding for new team members, including access, training, and documentation • Manage office inventory, supplies, and vendor ordering • Coordinate logistics and food ordering for client retreats and events • Assist with sending client invoices, tracking payments, and maintaining billing accuracy • Maintain commission tracking and reporting • Organize internal files, templates, and company documentation • Create, document, and maintain Standard Operating Procedures (SOPs) • Identify opportunities to streamline workflows and improve efficiency • Build systems that reduce friction, save time, and support scale • Help ensure consistency and excellence in client experience and internal operations • Maintain commission reports and internal financial documentation • Hire, onboard, and train operational support staff • Coach and mentor team members using clear expectations and SOPs • Lead day-to-day execution through operations team • Transition from task execution to team leadership and strategic oversight