• Own and continuously improve core business operations (time tracking, utilization, capacity planning, and resource forecasting), ensuring leadership has reliable, decision-ready data • Help build and own the vendor management process, including vendor onboarding, documentation, tracking, and ongoing coordination • Work cross-functionally with Services, Sales, and Product to improve how we collect, structure, and analyze operational data—turning ambiguity into scalable, repeatable systems • Set up and manage engagement-level tools and reporting to track key metrics such as engagement profitability, revenue and resource forecasting, and lessons learned — translating raw data into clear insights and recommendations • Help evaluate, implement, and learn new tools and systems (e.g., Power BI and other analytics tools), with an eye toward automation, data quality, and scalable reporting • Lead ad hoc analytical projects related to pricing, data strategy, AI initiatives, and operational efficiency, often starting from a blank slate • Support day-to-day financial operations, including invoicing, monthly close, and reporting • Support corporate operations, including insurance, legal workstreams, IT, and compliance • You’ll spend a meaningful portion of your time in Excel, using models and analysis to answer real operational and financial questions.