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Role Description

Greenhouse is looking for a Senior Enterprise Customer Success Manager to join our team!

You'll be the owner of ongoing consultative relationships and the face of Greenhouse throughout the entire customer journey - from pre-sales, to implementation and ongoing optimization.

• Provide strategic direction for clients on Greenhouse products and within their fields of expertise.
• Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions.
• Illustrate business value by defining clear metrics and proof points for all customer engagements (implementation goals, business reviews, etc).
• Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineering.
• Act as a trusted advisor to clients and become an extension of the customer’s team.
• Successfully establish relationships wide and high throughout the organization.
• Establish and grow relationships throughout the organization - from weekly syncs with day-to-day users to business reviews with C-suite executives.
• Utilize data to provide product and strategy recommendations.
• Communicate critical customer concerns and use understanding of vertical or product trends to provide recommendations and influence talent strategy.
• Develop a vision that motivates others to achieve their goals.
• Lead innovation within, and in addition to primary role through projects and initiatives.
• Identify complex upsell opportunities and work with Sales and Expansions teams to assist in renewing and expanding Enterprise customer contracts.
• Conduct strategic account planning to prioritize opportunities and customer goals.
• Orchestrate success by working closely with internal teams to deliver value for customers, solve complex problems, and improve internal processes.
• Use our learning and development budget to further educate yourself, learn a new skill, or upgrade an existing one.
• Additional projects and responsibilities as business needs require.

Qualifications

• Experience in Customer Success as a Customer Success Manager, Account Manager, or similar role.
• Background managing complex, global Enterprise accounts.
• Formal or informal project management expertise.
• Experience collaborating with and orchestrating a large cross-functional account team.
• Background in SaaS, a plus.
• Background in HR or Talent Acquisition, a plus.
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse.

Requirements

• Applicants must be currently authorized to work in the United States on a full-time basis.

Benefits

• Medical, dental, and vision insurance.
• Basic life insurance.
• Mental health resources.
• Financial wellness benefits.
• Fully paid parental leave program.
• Short-term and long-term disability coverage.
• 401(k) plan and company match.
• Up to 14 scheduled paid holidays and up to 80 hours of paid sick leave per calendar year.
• Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure.
• Exempt employees have flexible paid time off (PTO).