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Role Description

Logicbroker is expanding its Client Success organization and seeking an experienced and dynamic Sr. Client Success Manager (CSM) to join the high performing team. The CSM plays a pivotal role as a strategic advisor to our clients in driving growth, retention, revenue expansion, and demonstrating the business value of the Logicbroker platform.

• Act as a trusted advisor, aligning our solutions with the client’s evolving eCommerce business needs to drive sustainable and profitable growth.
• Build and nurture strong, long-term relationships with key decision-makers and stakeholders.
• Develop a deep understanding of the client’s industry, business, and strategic priorities that drive eCommerce growth.
• Conduct regular strategic business reviews (QBRs) to showcase ROI, discuss business goals, and uncover growth opportunities.
• Identify and capitalize on upsell, cross-sell, and expansion opportunities within existing accounts.
• Partner with Sales to develop account growth strategies and effectively manage a robust pipeline of incremental revenue opportunities.
• Partner with clients to achieve specific financial targets related to the growth of their Dropship, Marketplace, and overall eCommerce programs.
• Proactively monitor customer health, identify risks, and create mitigation strategies.
• Proactively manage client renewals and collaborate with ecosystem partners to ensure client health is closely monitored and stakeholders are engaged.
• Drive adoption of platform features and new solutions to maximize business value and drive results.
• Facilitate training and enablement of the platform as needed to maximize product usage and expand client programs.
• Leverage data analysis and customer insights to recommend strategies that drive growth and operational efficiency.
• Act as an industry expert sharing key industry trends, benchmarks, and best practices to position Logicbroker as a strategic partner.
• Partner with Sales, Marketing, and Product teams to share customer feedback and align on growth strategies.
• Maintain accurate account information within account plans and CRM systems to report on client health, opportunities, and risks.
• Provide regular updates on revenue forecasts, expansion opportunities, and churn risks.

Qualifications

• 5+ years of experience in client-facing strategy roles such as: Client Success, Account Management, Management Consulting, or Account Executive Sales role.
• Experience in SaaS and eCommerce is a plus.
• Strong business acumen and experience in commercial activities such as upsell, cross-sell, and contract renewals.
• Strong interpersonal skills, with the ability to listen to customers and translate their needs into specific actions and solutions.
• Demonstrated experience in developing strong relationships and building rapport and trust with clients.
• High degree of confidence and experience in presenting to senior level business and tech stakeholders.
• Ability to challenge thinking and push for action to achieve desired business outcomes.
• Proven track record of creating effective executive level presentations using PowerPoint and other applications.
• Ability to synthesize complex data and insights and translate them into actions that support specific recommendations.
• Ability to manage multiple projects and prioritize client and internal needs accordingly.
• Experience managing a large client portfolio with a focus on quality and meeting specific KPIs.
• Excellent organization and communication skills.
• Strong sense of collaboration and demonstrated experience working cross-functionally with key internal stakeholders.
• A self-starter and comfortable working in a fast-paced environment.
• Naturally curious and someone who isn’t afraid to ask questions, ask for help, and willing to step up and take on tasks outside of normal scope.

Benefits

• Mission-Driven Culture: Be part of a company transforming digital commerce through innovation and agility—your work directly shapes how global brands connect with customers.
• Collaborative, No-Ego Environment: We believe the best ideas win, not the loudest voices. You’ll work alongside teammates who challenge and support each other.
• Hybrid Flexibility with High-Performance Energy: Whether remote or in-office, we foster autonomy and accountability—because we trust you to own your success.
• Leadership That Listens: Our executives are not just accessible—they’re invested in your growth, open to your ideas, and committed to building a company where people thrive.
• Celebrated Wins, Shared Learnings: From team offsites to Slack shoutouts, we celebrate progress and learn from setbacks together.