• Responsible for scheduling client meetings which includes confirming availability with all parties; providing the necessary files, details, and agenda beforehand. • Takes comprehensive notes during each meeting and provides timely recaps with action items • Assists with gathering business and project requirements for each project or program • Participant in internal and external ideation and brainstorming sessions • Collaborates with Project Management to ensure projects are brought in on time and within budget • Owns, develops, and updates project briefs for new projects • Responsible for gathering assets and feedback from both clients and key stakeholders and sharing the information with the internal team • Reviews all content, design, and development deliverables for each project • Responsible for managing the organization of multiple repository systems that hold valuable documentation and assets as it pertains to the clients supported (i.e., SharePoint) • Proactively follows up with clients on key milestones and deadlines • Works in tandem with internal teams to achieve overall account success and client satisfaction through flawlessly executing projects and day-to-day account duties, manage client related crisis and daily communications. • Communicates effectively with the Client to maintain a clear understanding of Client priorities to help manage and guide internal teams accordingly • Conduct weekly/bi-weekly status with the client • Has a clear understanding of the capabilities of all agency departments and is able to effectively coordinate with each • Strong understanding of the client's business and how Ansira’s work has an impact • Manage client budgets and monthly billing procedures; communicate any budget variances to client and close any gaps. Manage accounts receivable process for past due accounts. • Escalate all red flags for current projects and on-going work to Client Partnership lead and SMEs and develop and lead the plan for resolution.