This role gives you the chance to build in-demand coordination and client service skills while maintaining the flexibility to support your personal and professional priorities. You'll be part of a supportive, remote-first environment where reliability, communication, and care truly matter.
Customer Experience Specialist
Location
United States
Posted
12 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
We are seeking a Customer Experience Specialist to support clients with personalized travel planning and service coordination. This role is ideal for individuals who are customer-focused, detail-oriented, and passionate about helping others create memorable experiences. This position emphasizes relationship-building, service excellence, and client support throughout the travel planning process.
- Consult with client to understand their travel preferences, budgets and needs
- Provide exceptional customer service before, during, and after travel bookings
- Research travel options including accommodations, transportation, and activities
- Present customized recommendations and service solutions
- Coordinate reservations and confirm booking details
- Maintain accurate client records and follow up to ensure satisfaction
- Resolve customer questions or concerns in a timely and professional manner
Qualifications
- Strong communication and interpersonal skills
- Customer service experience preferred (retail, hospitality, call center, or service industries welcome)
- Detail-oriented with strong organizational skills
- Comfortable using online systems and booking platforms
- Self-motivated with the ability to manage time independently
- High school diploma or equivalent required
Requirements
- Preferred (Not Required): Sales or client-facing experience
- Experience in hospitality, events, or travel services
- Entrepreneurial mindset
Benefits
- Flexible schedule options
- Remote work opportunities
- Training and professional development
- Access to travel industry resources and supplier partnerships
- Performance-based earning potential
- Supportive team environment
Equal Opportunity Statement
All qualified applicants will receive consideration for opportunity without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
Job Requirements
- Strong communication and interpersonal skills
- Customer service experience preferred (retail, hospitality, call center, or service industries welcome)
- Detail-oriented with strong organizational skills
- Comfortable using online systems and booking platforms
- Self-motivated with the ability to manage time independently
- High school diploma or equivalent required
- Preferred (Not Required): Sales or client-facing experience
- Experience in hospitality, events, or travel services
- Entrepreneurial mindset
Benefits
- Flexible schedule options
- Remote work opportunities
- Training and professional development
- Access to travel industry resources and supplier partnerships
- Performance-based earning potential
- Supportive team environment
- Equal Opportunity Statement
- All qualified applicants will receive consideration for opportunity without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
This role involves coordinating information, services, and projects between departments while supporting managers and clients in daily activities. Key duties include maintaining customer rapport, acting as a liaison for enrollment questions, reviewing benefit systems, and accurately enrolling associates into benefit plans.
Customer Service Technical Specialist providing technical support and troubleshooting
Bilingual Customer Support – English/Spanish, Inbound Calls/Emails, Property Taxes
ModSquadCustomer Experience Services for the World’s Best Brands
Customer Support Representative for property tax inquiries in a fully remote team.
Online Customer Experience Agent
Lisa RusselSince 1951, AO has proudly served working-class families by providing life, accident, and supplemental health products to members of labor unions, credit unions, associations, and their families. Our success is built on trust, service, and long-term relationships—and we continue to grow with purpose. Over 20% growth last year, even during challenging economic conditions Stability and long-term demand Serve clients across the U.S. and Canada
This role involves supporting families by helping them understand and secure appropriate coverage. Communicate with confidence, professionalism, and compassion. Set and achieve personal income and career goals with the support of a proven system. Grow within a collaborative, high...
