• Responsible for consistently meeting production standards for inbound and outbound calls • Responsible for consistently meeting quality assurance standards. • Maintains quality customer service by following company policies and procedures • Updates job knowledge by participating in company offered education opportunities • Protects customer information by keeping all information confidential. • Processes miscellaneous paperwork and documentation. • Effectively communicates with callers for account resolution • Schedules call backs as needed. • Be a collaborative team member. • Assist with additional tasks as assigned by supervisor or call center management.