Cox Enterprises

For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.

Customer Care Specialist – Cox Automotive Fleet Client Solutions Delivery

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1898H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

32 days ago

Salary

$18 - $27 / hour

High School3 yrs expExperience acceptedEnglish

Job Description

• Ensure that the overall customer experience is 'best in class.' • Execute the outlined processes within the work instructions with proficiency and enthusiasm • Field a high volume of inbound calls • Provide excellent customer service for all inbound and outbound calls • Timely and accurate documentation and notation in all systems regarding each customer contact • Originating all new transactions regarding preventative maintenance and scheduled service and repairs • Assign service requests to the respective market for Dispatching • Coordinate towing of customer units when necessary • Schedule outside vendors when an emergency breakdown is called in • Continuously develop and improve company capabilities in the area of Dispatching • Be professional and establish positive customer rapport, encouraging repeat business

Job Requirements

  • High School Diploma/GED and 3 years’ experience in a related field
  • Knowledge of Microsoft Office Suite
  • Ability to work independently and collaboratively within a team environment
  • Able to multi-task and meet tight deadlines
  • Excellent problem-solving skills
  • Must hold a valid driver’s license

Benefits

  • Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
  • Seven paid holidays throughout the calendar year
  • Additional paid time off in the form of bereavement leave
  • Time off to vote
  • Jury duty leave
  • Volunteer time off
  • Military leave
  • Parental leave
  • Health care insurance (medical, dental, vision)
  • Retirement planning (401(k))

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