Amplify
A pioneer in K–12 education, Amplify partners with educators to make learning rigorous and riveting for every student.
Operations Support Specialist – Contractor
Customer SupportCustomer SupportContractRemoteTeam 1,001-5,000Since 2000H1B SponsorCompany SiteLinkedIn
Location
United States
Posted
30 days ago
Salary
$19 - $21 / hour
1 yr expExperience acceptedEnglish
Job Description
• Track and communicate tutor support status, issues, risks and decisions to management.
• Coordinate, organize, and prioritize multiple projects in a fast-paced environment to ensure timely delivery.
• Monitor Slack channels and provide responsive real-time support to tutors.
• Stay current on updates and quickly gain proficiency in new scheduling and operational tools.
Job Requirements
- 1+ years of experience supporting operational processes in a service environment
- Strong proficiency in Excel and Google Sheets
- Proficiency in Google Workspace
- Strong verbal and written communication skills
- Ability to learn and adopt new tools and methods for data collection and reporting
- Experience managing self-directed projects
- Strong problem-solving skills
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