• Own multiple customer implementations simultaneously from kickoff through go-live, managing timelines, milestones, and deliverables to ensure on-time, compliant launches. • Serve as the primary point of contact for customers during implementation, conducting kickoff calls, weekly status meetings, technical reviews, and go-live readiness assessments. • Bridge the gap between Astra's technical capabilities and customer requirements, explaining API concepts, authentication flows, webhook configurations, and integration patterns to both technical and non-technical stakeholders. • Coordinate between Sales, Engineering, Product, and Compliance teams to ensure seamless handoffs, clear communication, and aligned expectations throughout the implementation. • Build and maintain implementation guides, project templates, technical documentation, and best practice playbooks that enable faster, more consistent customer onboarding. • Proactively identify implementation blockers, technical challenges, or scope changes, escalating issues appropriately and developing mitigation plans to keep projects on track. • Track implementation metrics (time-to-launch, customer satisfaction, common bottlenecks) and recommend process improvements to accelerate future implementations. • Coordinate go-live activities, including final testing, production launch planning, post-launch monitoring and customer success.