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Role Description

We’re seeking an Implementation Consultant to join the Customer Success organization at Order.co and own the onboarding and implementation experience for newly signed customers. This role is critical to setting customers up for long-term success by ensuring a smooth, timely, and value-driven launch on the Order.co platform.

Reporting into Customer Success leadership, the Implementation Consultant will serve as the primary guide for customers during their early lifecycle, leading them through a structured implementation process across multiple milestones. You’ll combine project management discipline with a highly consultative approach, helping customers translate their business needs into effective platform configuration, workflows, and best practices.

As the subject-matter expert during implementation, you’ll partner closely with customers to drive early adoption, accelerate time-to-value, and empower them to confidently place orders and realize impact as quickly as possible. You’ll also act as a strong customer advocate internally, collaborating with Product, Engineering, and cross-functional teams to surface insights, unblock challenges, and continuously improve the implementation experience. Above all, this role plays a foundational part in driving long-term customer satisfaction, adoption, and retention at Order.co.

Responsibilities

• Kicking off, setting up and training newly signed Customers on Order.co platform functionality.
• Project managing your Customer through 6 project milestones, empowering them to place orders and experience the value of the Order.co platform as soon as possible.
• Being an expert consultant in core functionality and best practices, guiding Customers with varying needs to their desired outcomes.
• Listening, asking questions, discovering needs, and making recommendations.
• Having an agenda for weekly calls, sending clear post-call recaps and calls to action.
• Utilizing project management tools to keep yourself and your Customer on track and on time.
• Assisting with extension projects for existing Customers that help drive adoption and usage.
• Being a Customer advocate and liaising with Product, Engineering, and company leadership to ensure that product development meets or exceeds client expectations.

Qualifications

• 2+ years of successful implementation and/or project management experience in a SaaS and/or eCommerce organization.
• Proficient in engaging with end-users, management, and C-Suite personnel in a professional and personable manner.
• Highly organized and adept at meeting deadlines.
• Self-starter who makes proactive decisions.
• Willing to dig deep and ask questions to understand the “why”.
• Ability to leverage tools and reporting to understand and communicate Customer needs.
• Team player who can work independently while valuing collaboration.

Benefits

• A competitive compensation package including base as well as stock options.
• The opportunity to grow within the overall Customer Success organization.
• Employer-sponsored 401(k) including an employer match.
• The opportunity to develop and perform in a fast-paced environment alongside a stellar team.
• Flexible time off and remote work policies.
• Robust medical, dental, vision, and wellness benefits.
• Generous leave policies and support for new and current parents.