Top world’s largest social discovery company uniting 70+ brands with 500M+ users
IT Support & Operations Specialist
Location
Georgia
Posted
20 days ago
Salary
Not specified / year
Job Description
Job Requirements
- Prepare access and environments, enforce least-privilege principles, MFA, logging, and access revocation after work completion.
- Acceptance of delivered solutions (UAT/acceptance testing), defect tracking, and fix validation.
- Ensure proper handover of documentation and knowledge: instructions, runbooks, escalation contacts, SLAs.
- Incident management and escalations together with providers.
- Participate in vendor and product selection: technical evaluation, risk assessment, compatibility with the current stack, and solution recommendations.
- Email & Google Workspace
- Administer corporate email accounts (creation/deletion of mailboxes, aliases, groups, security policies).
- Perform Google Workspace migrations (company-wide domain/account migrations): planning, cut-over, data transfer (mail, Drive, calendars), post-migration support.
- Configure and maintain SPF / DKIM / DMARC, anti-spam and anti-phishing protection.
- Employee Onboarding & Offboarding
- Prepare and issue accounts and access: email, Slack, Asana, Confluence, etc.
- Configure workstations and password managers.
- Prepare equipment and first-day checklists.
- Disable access and collect issued equipment (laptops, accessories, tokens).
- Data transfer/archiving, reassignment of ownership, device blocking and remote wipe.
- Hardware Procurement & Asset Lifecycle
- Maintain an up-to-date IT asset inventory (asset cards, status, warranty, depreciation).
- Plan and manage procurement (phones, laptops, peripherals, licenses, stock), repairs, disposal, and RMA.
- Procurement and accounting of cold crypto wallets, storage policies, multisig / access separation, seed phrase backup procedures.
- User Support & Security
- 1st / 2nd line user support, SLA management, ticket prioritization, and knowledge base maintenance.
- Security policies enforcement: MFA, least privilege, patch management, disk encryption, regular security audits.
- We expect from you:
- Experience
- 3+ years of experience as a System Administrator / IT Specialist / IT Operations Engineer.
- Hands-on experience with public clouds (GCP / AWS / Azure) and basic network infrastructure (DNS, DHCP, VPN, VLAN, firewalls).
- Strong administration skills in Google Workspace (Gmail, Drive, Calendar), including domain migrations.
- Practical experience with Slack / Asana / Confluence / Jira, SCIM / SSO (Okta, Google, Azure AD or similar), and 2FA.
- Experience with backup and recovery processes.
- Experience with IT asset inventory and lifecycle management (asset management systems are a plus).
- Basic scripting and automation skills (Bash, Python, PowerShell).
- Understanding of security best practices and email protection (SPF / DKIM / DMARC).
- Strong written and spoken communication skills in
- Russian and English (B2–C1)
- .
- Required hard skills:
- Experience with Google Workspace multi-domain migrations, Google Vault, GAM, Admin SDK.
- Monitoring setup (Prometheus / Grafana / Cloud Monitoring) and centralized logging (ELK / Cloud Logging).
- Experience with helpdesk systems (Jira Service Management, Zendesk, Freshdesk) and knowledge base creation.
- Experience with crypto assets / cold wallets, security procedures, and seed phrase storage.
- What do we offer:
- REMOTE OPPORTUNITY
- to work full time;
- Vacation
- 28 calendar days per year;
- 7 wellness days per year
- (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
- Bonuses up to $5000
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