• Managing day-to-day operations for infrastructure, applications, cloud services, and core systems • Ensuring SLAs and OLAs are met while maintaining system performance and security • Leading incident response, major incident management, root cause analysis, and problem resolution • Strengthening monitoring, logging, alerting, dashboards, and operational runbooks • Overseeing patching, upgrades, configuration updates, backups, and disaster recovery testing • Managing hardware and software lifecycle planning, refresh cycles, and EOL tracking • Establishing and communicating maintenance schedules and change windows • Owning the end-to-end bugfix lifecycle from intake through deployment • Coordinating with engineering and QA teams to validate fixes and releases • Managing minor enhancements, automation improvements, and configuration changes • Supporting major releases, upgrades, and system rollouts with readiness planning • Leading release management processes including approvals, timelines, environments, and deployment execution • Defining release standards, rollback procedures, and version controls • Tracking release and operational KPIs and driving continuous improvement initiatives • Enforcing ITIL-aligned processes across incident, change, and release management • Partnering with security teams on vulnerabilities, access controls, and audit readiness • Leading technical staff and managing vendors, contracts, and escalations • Managing O&M budgets and optimizing costs across infrastructure and cloud environments • Driving automation initiatives to improve stability and reduce operational effort