This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Enterprise Account Manager is a strategic partner to Solvd’s clients within a designated territory, providing sales and account management support to their designated clients. This role blends relationship leadership, consultative selling, and operational oversight to ensure clients achieve meaningful results through our claims management solutions.

• Serve as the primary point of contact for enterprise clients across industry segments.
• Develop deep understanding of each customer’s claims operations, challenges, and strategic priorities.
• Build and maintain strong executive and operational relationships to drive long-term retention and expansion.
• Identify opportunities to expand adoption of Solvd’s solutions.
• Lead renewal cycles, negotiate commercial terms, and ensure alignment with customer goals and Solvd’s value proposition.
• Partner with Sales leadership to forecast account growth and pipeline opportunities.
• Ensure successful onboarding, implementation, and ongoing performance of Solvd solutions.
• Monitor KPIs such as cycle time reduction, cost savings, accuracy improvements, and workflow efficiency.
• Proactively address issues, remove barriers, and advocate for customer needs internally.
• Work closely with Product, Operations, Data, and Engineering teams to deliver high-quality outcomes and continuous improvement.
• Translate customer feedback into actionable insights that influence product roadmap and service enhancements.
• Support marketing and thought leadership initiatives by sharing customer success stories and industry insights.

Qualifications

• 5+ years of experience in account manager, customer success, or strategic partnerships.
• Strong background in insurance, claims management, auto/property, subrogation, or related industries.
• Demonstrated success driving revenue growth, renewals, and customer satisfaction.
• Experience with AI-enabled or SaaS workflow solutions.
• Familiarity with claims automation, estimating platforms, repair networks, or subrogation processes.
• Background working in high-growth or startup environments.
• Proven ability to manage complex accounts with multiple stakeholders and high expectations.
• Excellent communication, negotiation, and executive-level presentation skills.
• Ability to analyze data, interpret performance metrics, and translate insights into action.

Benefits

• A competitive base salary with opportunity for commission.
• Comprehensive benefits, including health, dental, and vision insurance, and more.
• 401(k) plan options.
• Paid time off, sick time, and paid holidays.
• A fully remote work environment with flexibility and autonomy.
• The opportunity to grow with a dynamic, innovative team in a startup-like culture.

Location

Southlake, Texas (Remote)

Department

Sales

Employment Type

Full-Time

Minimum Experience

Mid-level