ZEDEDA, the leader in edge orchestration, delivers visibility, control and security for the distributed edge, with the freedom of deploying and managing any app on any hardware at scale and connecting to any cloud or on-premises systems. Distributed edge solutions require a diverse mix of technologies and domain expertise and ZEDEDA enables customers with an open, vendor-agnostic orchestration framework that breaks down silos and provides the needed agility and future-proofing as they evolve their connected operations. Customers can now seamlessly orchestrate intelligent applications at the distributed edge to gain access to critical insights, make real-time decisions and maximize operational efficiency. ZEDEDA is a venture-backed Silicon Valley company, headquartered in San Jose, CA, with teams in India and Europe.
Sr. Customer Support Engineer, Deployments - US
Location
United States
Posted
31 days ago
Salary
$130K - $150K / year
Job Description
Job Requirements
- ● BS Computer Science, Information Technology or similar experience
- ● 8+ years experience supporting technical end-users
- ● Excellent troubleshooting and root-cause analysis skills
- ● Proven technical writing skills
- ● Project management skills
- ● Excellent communication and written skills (English)
- ● Handling of hardware appliances and configuration of UEFI/BIOS
- ● Linux system administration & advanced Linux troubleshooting
- ● Python programming and Shell Scripting (both optional)
- ● Management of network adapters, interfaces
- ● Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall
- configuration, routing, bridging, and proxies
- ● Networking troubleshooting competence using ping, traceroute, netstat, ip tables,
- tcpdump and analyzing packet captures.
- ● Operate and troubleshoot SSH ; secure tunnels
- ● Familiar with both Type 1 and Type 2 hypervisors
- ● Troubleshoot hypervisors, including performance
- ● Deploy and manage Docker containers
- ● Certified Kubernetes Administrator (CKA), preferred
- ● Configuration of Azure or alternative clouds
- ● Practical operation of Swagger
- ● Setup and configuration of APIs such as Postman and Terraform
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