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Senior Manager, Customer Support

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1853H1B No SponsorCompany Site LinkedIn

Location

Florida

Posted

29 days ago

Salary

Not specified

Bachelor DegreeEnglish

Job Description

• Lead a team of approximately 10 employees across onboarding, dispute resolution, and sales tool administration • Communicate with executive leadership on initiatives, problem solving and roadmaps • Review the cross functional teams wholistically and buildout strategic initiatives on how to ensure a smooth and improved internal and external customer experience • Manage team performance, communication standards, and overall effectiveness • Oversee processes related to contract issues, compliance, billing disputes, and ongoing account maintenance • Track, analyze, and report key operational metrics to support accountability and continuous improvement • Partner cross-functionally to ensure consistent, high-quality customer and sales support • Apply sales acumen and understanding of contract bookings to guide team operations

Job Requirements

Bachelor’s degree preferred, or equivalent relevant technical experience within the elevator industry
Proven ability to develop plans and execute measurable results
Leadership experience required
Previous experience in sales roles required
Ability to thrive in a highly collaborative, dynamic team environment
Excellent written and verbal communication skills, with the ability to influence expectations and foster strong relationships with internal and external customers
Self-motivated with the ability to manage multiple priorities simultaneously
Proficient in Microsoft-based software and comfortable working in a technical environment
Strong leadership capability with a goal-oriented mindset, solid time-management skills, and strong organizational discipline.

Benefits

Opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects
Employee Scholar Program sponsorship for colleagues pursuing degrees or certification programs