Art of the possible.

Project Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1954H1B SponsorCompany Site LinkedIn

Location

United States

Posted

29 days ago

Salary

$48.5K - $64.4K / year

Bachelor DegreeEnglish

Job Description

• Provides assistance of grant processing in eBRAP • Coordinate with P2RMIS and EGS teams to troubleshoot data transfer and other ad-hoc system issues • Perform setup of all funding opportunities within eBRAP per client requirements • Serve as POC with program task leads to provide training and troubleshooting on eBRAP/Compliance issues/questions • Serve as resource for helpdesk team to provide technical support. • Assist helpdesk team supporting as overflow support for email responses and potential inbound calls. • Provide tracking of appeals and application data changes within eBRAP • Develop, maintain, and enhance data and system workflows • Communicate system/process changes with relevant teams and update SOPs • Serve as primary POC for ad-hoc data requests • Support multiple programs with overlapping tasks and deliverables with aggressive time lines • Post through eBRAP all official correspondences and decisions made by the client to proposal stakeholders

Job Requirements

Bachelors 0+ year relevant experience
Strong Organizational and Communications skills
High attention to detail
Ability to change gears quickly
High volume workload adaptability
MS office suite and Adobe Pro experience
Experience with Jira and Confluence

Benefits

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
Paid leave and paid holidays are prorated based on the employee’s date of hire.
The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
Other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.