Aidin

The online marketplace for care transitions.

Customer Support Associate

Customer SupportCustomer SupportFull TimeRemoteTeam 11-50Since 2013H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

13 days ago

Salary

$65K / year

High School3 yrs expEnglish

Job Description

• Answer emails, chats, and phone calls from our customers • Develop an expert working knowledge of Aidin products and services • Collaborate with teammates to ensure accurate reporting, appropriate coverage of our channels, knowledge sharing, and the gathering of customer feedback for other departments and functions at Aidin • Contribute to efforts across Aidin, including, but not limited to, onboarding and training new customers, supporting our pre-cert workflows, and engaging as needed in a wide variety of tasks in support of our growing business • Show up, ready to deliver your best, with a relentless optimism and can-do spirit that is reflected in everything you do.

Job Requirements

  • 3+ years of experience in customer support
  • Startup, B2B SaaS technology, and/or Healthcare IT domain knowledge strongly preferred
  • Curiosity and problem-solving skills that foster a sense of ownership and pride in providing solutions to complex situations
  • A positive attitude, that includes self-reflection and continuous improvement as core principles
  • Adaptability and resilience in a dynamic environment, with a collaborative approach to achieving results.

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