• Leads a team of Vocational Case Managers in day-to-day operations to achieve successful return to work results for individuals with disabilities. • Responsible for quality of service provided. • Responsible for people management in a remote environment, which includes training, staffing, coaching, performance management, auditing calls, quality assurance file reviews, development, motivation, and recognition of employees. • Ability to use data and metrics to evaluate individual performance. • Works closely with Director in carrying out responsibilities. • Establish processes and controls within the department to promote excellent work quality and achieve department, company and customer service goals. • Plan, develop, and recommend department goals, key performance indicators and objectives consistent with Allsup Employment Services objectives. • Responsible for ensuring all department goals, objectives and key performance indicators are met on a consistent basis. • Monitors progress toward each team member’s goal. • Maintain a department structure conducive to a high level of productivity. • Evaluate current processes and encourage all team members to identify areas of opportunity or improvement. • Create an environment of trust with employees and develop a team culture that motivates employees to succeed. • Develop performance plans and conduct both informal and formal evaluations. • Foster good communications within the department and work closely with other managers, supervisors and other staff members. • Maintains strict confidentiality of beneficiary and Allsup Employment Services information.