• Develop and maintain comprehensive project plans that align with client objectives and delivery methodology. • Track and manage project milestones, timelines, and deliverables to deliver key client outcomes. • Identify, assess, and mitigate project risks throughout the implementation lifecycle. • Coordinate resource allocation and cross-functional team activities. • Ensure project deliverables meet quality standards and client expectations. • Manage scope, budget, and timeline expectations with clients and internal teams. • Build and maintain strong relationships with key client stakeholders. • Conduct regular client check-ins and status meetings. • Set and manage client expectations throughout the implementation process. • Ensure clients are informed, supported, and aligned with project activities. • Act as a primary point of contact for client implementation inquiries. • Anticipate potential issues and proactively address client concerns. • Guide clients through the implementation journey from kickoff to go-live. • Coordinate activities between client teams and internal functional groups. • Inform clients of operating model, implementation methodology, and milestone expectations. • Provide guidance to clients on implementation best practices and requirements. • Manage escalations and resolve implementation challenges. • Ensure smooth transition from implementation to ongoing support. • Partner with PS pre-sales and sales teams to scoping new opportunities where needed. • Contribute to the development of statements of work, including scope, effort estimates, and timelines. • Participate in client presentations outlining professional services methodology and approach. • Support proposal development for implementation services. • Provide input on implementation feasibility and resource requirements for potential projects. • Maintain accurate project documentation including plans, status reports, and meeting notes. • Track and report on project KPIs and metrics. • Identify and implement process improvements for delivery efficiency. • Collaborate with other Delivery Managers to standardize best practices. • Contribute to the development of implementation methodologies and tools. • Coordinate activities across cross-functional implementation teams. • Provide guidance to Associate Delivery Managers and implementation team members. • Foster collaboration between Consultants, Solutions Architects, and other team members. • Communicate effectively with all project stakeholders. • Contribute to knowledge sharing and team capability development.