Genesys

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

Principal, HR Transformation, Change & Project Management

Project ManagerProject ManagerFull TimeRemoteTeam 5,001-10,000Since 1990H1B SponsorCompany SiteLinkedIn

Location

California + 2 moreAll locations: California, North Carolina, Texas

Posted

16 days ago

Salary

$133K - $234K / year

Bachelor Degree7 yrs expEnglish

Job Description

• AI Transformation Preparedness and Adoption Strategy • Design and lead the end-to-end change and adoption strategy for AI-enabled HR transformation. • Translate HR and enterprise strategy into a sequenced AI transformation roadmap with defined milestones, KPIs, and value targets. • Identify and prioritize AI use cases across HR and define adoption pathways, success metrics, and value realization plans. • Align AI initiatives with the evolving HR operating model and workforce capability strategy. • Champion AI literacy across the HR function to accelerate adoption and behavioral change. • Change Architecture and Workforce Readiness • Develop and implement a comprehensive change architecture, including executive sponsorship models, stakeholder mapping, communications strategy, enablement programs, and reinforcement mechanisms. • Prepare HR leaders and managers to lead AI-enabled change by establishing decision-making frameworks, governance structures, and behavioral expectations. • Establish feedback loops and adoption measurement systems to monitor readiness, sentiment, utilization rates, and sustained behavior change. • Mitigate transformation risk by proactively identifying resistance points and implementing targeted interventions. • HR Transformation Portfolio Governance and Execution • Establish and govern the HR AI transformation portfolio, including intake processes, prioritization criteria, stage gates, sequencing, and benefits tracking. • Lead and mentor two Project Managers, ensuring disciplined execution, risk management, resource alignment, and milestone accountability. • Implement consistent program management standards, reporting cadence, and executive dashboards aligned with enterprise governance expectations. • Surface interdependencies, capacity constraints, and risk mitigation plans to senior leadership and executive steering committees. • Value Realization and Continuous Improvement • Define measurable outcomes tied to AI enablement initiatives, including efficiency gains, cycle time reduction, enhanced insights, and improved employee experience. • Track, analyze, and report value realization against approved business cases and strategic objectives. • Drive continuous improvement through lessons learned, performance analytics, and evolving best practices in change and transformation leadership.

Job Requirements

  • 7 or more years of experience leading complex, cross-functional transformation programs in HR, digital, or enterprise environments.
  • Demonstrated experience designing and executing large-scale change strategies tied to technology or AI-enabled transformation.
  • Proven success establishing and governing a transformation portfolio, including prioritization frameworks, stage gates, risk management, and value realization tracking.
  • Experience driving adoption of new technologies and operating models across global, matrixed organizations.
  • Strong executive communication skills, including preparation of materials and presentations for executive leadership teams and steering committees.
  • Experience supervising project or program managers and establishing disciplined program management standards.
  • Ability to translate strategic objectives into sequenced, measurable roadmaps with clearly defined KPIs and value hypotheses.
  • Experience partnering with HR Centers of Excellence, HRIS, IT, Legal, and Finance in technology-enabled initiatives.
  • Bachelor’s degree required; advanced degree in Business, Organizational Development, HR, or related field preferred.

Benefits

  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

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