UnitedHealth Group

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Per Diem Client Services Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001

Location

United States

Posted

13 days ago

Salary

Not specified

No structured requirement data.

Job Description

This position is National Remote with per diem or as needed schedule. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week. Primary Responsibilities: Handle routine client requests via phone and email including enrollment, eligibility, claims review, reporting requests and other general inquiries Collaborate between internal departments to ensure proper handoffs are made for research issues, as well as follow up to bring to completion Utilizes various internal systems to manage client requests Special projects and tasks, as needed Other duties, as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Job Requirements

  • High School Diploma/GED
  • Must be 18 years of age OR older
  • 2+ years of experience supporting clients, primarily via email with some phone interaction
  • Proficiency with Microsoft Outlook and Excel
  • Ability to work a per-diem or as-needed schedule between 8:00 AM and 8:00 PM EST. Candidates must have a flexible schedule and available to work up to 20 hours per week.
  • Working knowledge of Health Savings Accounts (HSAs) and/or Flexible Spending Accounts (FSAs)
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
  • Soft Skills
  • Excellent written, verbal, and interpersonal communication skills
  • Strong organizational and time management skills, follow-through and the ability to multi-task and meet deadlines
  • Adapt to change and can learn quickly and grasp new instructions easily
  • Ability to work under pressure and respond with urgency
  • Must exhibit flexibility to work various shifts/overtime when needed
  • Tracking and trending of incoming issues
  • Ability to write procedural documentation based on recurring issues

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution (all benefits are subject to eligibility requirements)
  • Application Deadline
  • This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

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