This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As a Patient Services Representative (Call Center), you serve as the first point of contact for many of our cardiology patients. Your work directly impacts patient access to care, provider workflow efficiency, and the overall experience of our clinics.

• Coordinate patient scheduling
• Respond to inquiries with professionalism and empathy
• Ensure appointment accuracy based on provider preferences and clinical needs
• Maintain efficient scheduling operations while upholding compliance standards
• Deliver exceptional service

This is a high-volume, detail-oriented role ideal for individuals who thrive in structured environments and enjoy helping patients navigate their care.

Qualifications

• 2 years of customer service experience
• Strong verbal communication skills
• Ability to manage multiple tasks in a fast-paced call environment
• High attention to detail and organizational skills

Requirements

• 1 year of healthcare experience (preferred but not required)
• Experience in medical scheduling or call center environments
• Familiarity with EMR systems

Benefits

• Medical, dental, and vision coverage
• Retirement benefits
• Paid time off
• Competitive compensation

Work Environment

• Full-time, 40 hours/week
• 8-hour shifts, Monday–Friday
• 90-day in-person training period in Tacoma
• Fully remote after successful completion of training
• Combination of office and remote work

Pay & Benefits

Pay Range: $21.31 – $38.59/hour. Compensation is determined based on experience, skill set, and relevant education or certifications, consistent with internal equity and pay transparency standards.

Join Our Team

If you're passionate about helping patients access timely cardiac care and thrive in a structured, team-driven environment, we'd love to hear from you.