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ChenMed

Transforming the lives of our most vulnerable populations with affordable VIP care

Service Team Coordinator, Inbound Call Center Agent – Healthcare

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 1,001-5,000Since 1970H1B SponsorCompany SiteLinkedIn

Location

Florida + 3 moreAll locations: Florida, Louisiana, Pennsylvania, Virginia

Posted

18 days ago

Salary

$17 - $24 / hour

High School2 yrs expExperience acceptedEnglish

Job Description

• Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries. • Responds to patient inquiries based on the ChenMed core model for care. • Escalates issues/concerns as appropriate. • Makes appropriate and timely decisions according to department standards, procedures and policies. • Documents interactions using web-based technology. • Maintains business relationship by providing prompt and accurate service to promote loyalty. • Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions. • Performs other duties as assigned and modified at manager’s discretion.

Job Requirements

  • High school diploma or GED equivalent required
  • A minimum of 2 years of customer service experience required; in a call center or similar environment
  • A minimum of 1 year experience working in a fast paced medical office or healthcare setting, highly preferred
  • Must reside in the continental United States and within a state were the company is established as a business entity
  • Experience with web-based customer relationship management systems
  • Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)

Benefits

  • Great compensation
  • Comprehensive benefits
  • Career development and advancement opportunities
  • Work-life balance

Related Categories

Call Center Representative

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