• Serve as the main Sponsor, CRO and PI site, contact on assigned studies • Assist with other studies as needed and serve as a primary Sponsor, CRO and PI site contact on submissions that are assigned to you • Conduct administrative review of Protocol/site submissions by reading, reviewing, and understanding protocol requirements and all supporting documentation • Document and execute client customizations as requested; process change requests for approved Protocols • Manage vendor relations and documentation for foreign language translations • Complete work in a timely manner, responding to customers within 24 hours of email/voicemail receipt • Escalate any customer or timeline issues to management