• Own and scale the end-to-end sales operating model across all sales motions. • Establish and enforce strong pipeline management, deal stages, and forecasting discipline. • Improve forecast accuracy and sales cycle time through data-driven insights and operational rigor. • Act as a strategic advisor to the CCO and commercial leadership team. • Lead enterprise-level RFP and RFI strategy and execution, serving as a senior escalation point for complex opportunities. • Partner with Sales to shape deal strategy, positioning, and win themes aligned to PBM buyer requirements. • Interface directly with executive-level customers and prospects during strategic deal cycles. • Own Salesforce data integrity, reporting, and analytics across pipeline, forecast, and performance metrics. • Deliver executive-ready dashboards and insights to support decision-making and prioritization. • Define and implement best practices for scalable sales operations and reporting. • Design and implement repeatable, automated sales processes that improve efficiency and consistency. • Lead and mentor a small Sales Operations/RFP team in a hands-on, player-coach capacity. • Champion responsible, practical AI adoption that improves efficiency without sacrificing accuracy or compliance.