Client Services Manager
Client Services RepresentativeClient ServicesFull TimeRemoteTeam 501-1,000Since 1983H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
13 days ago
Salary
Not specified
Bachelor DegreeEnglishSalesforce
Job Description
• Serve as a strategic partner to clients and Account Executives, providing consultative insights and proactive campaign recommendations to drive success.
• Maintain a deep understanding of Valpak’s advertising products and services, positioning yourself as the implementation and technical expert for internal and external stakeholders.
• Manage the end-to-end campaign lifecycle, including creative assets, targeting, production timelines, and performance verification.
• Collaborate closely with Account Executives to ensure seamless communication, timely delivery, and resolution of client needs.
• Develop and maintain product knowledge resources and FAQs to support consistent communication and education for clients and sales partners.
• Monitor campaign performance, contractual deliverables, and revenue projections while identifying potential risks or opportunities to optimize outcomes.
• Respond to client inquiries, generate reports, perform market analysis, secure mailing geographies, and facilitate creative processes to ensure campaign accuracy and success.
• Partner with internal departments to align on campaign logistics, creative strategy, and client expectations to ensure exceptional service delivery.
• Participate in sales meetings and client discussions as the Valpak product and campaign expert, contributing to account growth and retention strategies.
• Perform other duties and initiatives that support overall client and sales success.
Job Requirements
- Bachelor’s degree in Business, Marketing, Management Information Systems (MIS), or related field — or equivalent work experience in client services, project management, or technical support.
- Proven success in client services, account management, or project management within media, marketing, or advertising industries.
- Experience in consumer insights, data analysis, retail, or CPG industries a strong plus.
- Strong client relationship and consultative selling skills.
- Strategic thinker with the ability to translate client objectives into actionable marketing solutions.
- Proficiency in Microsoft Office Suite (Excel required).
- Exceptional organizational, project management, and multitasking abilities within a fast-paced environment.
- Excellent verbal and written communication skills, including client presentations.
- Highly detail-oriented with strong problem-solving and analytical skills.
- Experience using Salesforce.com and SAP preferred.
- Knowledge of print, digital, mobile, and social advertising platforms preferred.
Benefits
- Health insurance
- Flexible work arrangements
Related Guides
Related Categories
Related Job Pages
More Client Services Representative Jobs
Client Services Representative13 days ago
Full TimeRemoteTeam 501-1,000Since 1983H1B No Sponsor
Coordinator II, Client Services providing client service for clinical research
Client Services Representative13 days ago
Full TimeRemoteTeam 501-1,000Since 1997H1B No Sponsor
Senior Client Service Advisor creating client value and supporting sales activities
Client Services Representative14 days ago
Full TimeRemoteTeam 10,001+H1B No Sponsor
Client Service Analyst coordinating Continuous Improvement activities in logistics
Client Services Representative14 days ago
Full TimeRemoteTeam 1,001-5,000H1B No Sponsor
Client Service Manager handling commercial insurance for EPIC Brokers